Refund policy

Return Policy

At Zayene, we want you to be fully satisfied with your purchase. If you are not in love with the product you purchased, we offer a simple return process. Please carefully review our policy below.

Return & Refund Window

• Return: 30 Days
• Refund: 10 Days

Return Country:

• United Kingdom
  

Return Cost:

• Restocking fee: No cost
• For defective products: No cost
• For customer remorse: No cost

Return Method:

• In-store
• By Mail

Method to get the return label:

• For defective products: Customer’s Responsibility
• For customer remorse: Customer’s Responsibility

Product conditions that we allow for returns:

• New

Return Currency

• GBP (£)
  

Returns Policy

• Items must be returned within 30 days of the delivery date.

• All returns will automatically be issued store credit, which can be used to repurchase an alternative item or the same item in a different size.

• Items marked as FINAL SALE cannot be returned unless faulty.

• We do not offer refunds for change of mind, incorrect sizing choices, or final sale items.

• Customers who receive an incorrect item or products with a manufacturing fault will be eligible for a refund.

• Return shipping costs are the responsibility of the customer.

• Original shipping charges are non-refundable.

• Returns for unclaimed or rejected custom fees, missed delivery, or incorrect addresses will be issued store credit (less shipping fees) once confirmed returned by the carrier. Refunds are not provided for these returns.